Current:Home > FinanceYour flight was canceled by the technology outage. What do you do next? -Visionary Wealth Guides
Your flight was canceled by the technology outage. What do you do next?
Burley Garcia View
Date:2025-04-06 18:48:38
Live updates: Follow AP’s latest coverage of the global outage.
Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States.
In the U.S., American Airlines, Delta Air Lines, United Airlines, Spirit Airlines and Allegiant Air had all their flights grounded for varying lengths of time Friday morning. Airlines said the outage hit many systems, including those used to check in passengers and calculate aircraft weight — necessary information for planes to take off.
United and some other airlines issued waivers to let customers change travel plans. The overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers, including many airlines.
By midday on the East Coast, more than 2,200 U.S. flights had been canceled and more than 6,000 others delayed, according to tracking platform FlightAware. Worldwide, more than 3,500 flights were canceled. Those numbers were certain to rise throughout the day.
CrowdStrike said it identified the problem and was fixing it, but that didn’t translate into clear skies Friday. Hundreds of thousands of travelers were stranded.
“This is going to have ripple effects for probably a few days at least,” said Jesse Neugarten, the founder and CEO of travel-search site Dollar Flight Club.
That’s because many flights are sold out or have just a few empty seats during the peak summer vacation season, which leaves airlines with less room to accommodate passengers from canceled flights.
Contact your airline
Airlines should rebook passengers automatically, but that could take much longer as carriers recover from the outage, so passengers will have to take more initiative. And be more creative.
“People who are already at the airport usually go up to the help desk, but there’s a line of 500 people. It’s going to take all day,” Neugarten said. He suggested calling the airline and using an international help-desk number, if there is one, to reach an agent more quickly.
Another tactic is to post a few words to the airline on the social platform X. Many airlines have staffers who will help rebook passengers who contact the carrier through social media.
Use your airline’s app — it may have more-current information about flight status than delays and cancellations displayed in the airport terminal.
Check other airlines and airports
In the U.S., Southwest and Alaska Airlines said they were not affected by the outage. However, since it’s summer vacation season, those airlines have a limited number of available seats left.
Neugarten suggested checking nearby airports for available flights, which might require changing airlines.
What about weekend flights?
Long delays and some cancellations could drag into Saturday and Sunday. Check the flight status on your airline’s app or website frequently.
Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them seriously.
The Transportation Security Administration app lets travelers look up the estimated wait time at their airport.
Is air traffic control working?
U.S. Transportation Secretary Pete Buttigieg said the Federal Aviation Administration’s systems, including air traffic control, were not affected by the outage. TSA said its screening of passengers was not affected either.
Can I get a refund?
Passengers whose flights are canceled are entitled to a full refund in the form of payment they used to buy the ticket. That’s true even if the ticket was sold as non-refundable.
A refund may be acceptable to travelers who no longer want to make the trip, but many people just want another way to reach their destination, and buying a last-minute replacement ticket could cost more than the refund will cover.
Am I eligible for other cost reimbursements?
Airports in Amsterdam, Berlin and Zurich had particularly high numbers of canceled flights. When airlines in Europe are responsible for a cancellation or delay, travelers are entitled to compensation under a regulation known as EU261, but that rule has an exception for disruptions caused by “extraordinary circumstances” beyond the airline’s control.
There is no provision for compensation under U.S. law; airlines set their own policies for reimbursing stranded travelers for things like hotels and meals. The Transportation Department maintains a “dashboard” showing what each airline promises to cover.
veryGood! (58)
Related
- New Mexico governor seeks funding to recycle fracking water, expand preschool, treat mental health
- A.J. Brown injury update: Eagles WR suffers knee injury in Week 9 game vs. Jaguars
- The annual Montana Millionaire drawing sells out in record time as players try their luck
- Trial in 2017 killings of 2 teenage girls in Indiana reaches midway point as prosecution rests
- Intel's stock did something it hasn't done since 2022
- October jobs report shows slower hiring in the wake of strikes, hurricanes
- Hindered Wildfire Responses, Costlier Agriculture Likely If Trump Dismantles NOAA, Experts Warn
- Washington governor OKs massive new wind farm and urges swift turbine approvals
- Who are the most valuable sports franchises? Forbes releases new list of top 50 teams
- TGI Fridays files for bankruptcy protection as sit-down restaurant struggles continue
Ranking
- Paula Abdul settles lawsuit with former 'So You Think You Can Dance' co
- Jessica Simpson Marks 7 Years of Being Alcohol-Free in Touching Post About Sobriety Journey
- Longtime music director at Michigan church fired for same-sex marriage
- Is it legal to have a pet squirrel? Beloved Peanut the squirrel euthanized in New York
- NHL in ASL returns, delivering American Sign Language analysis for Deaf community at Winter Classic
- Hugh Jackman Marvelously Reacts to Martha Stewart's Comments About Ryan Reynolds' Humor
- Federal Reserve is set to cut rates again while facing a hazy post-election outlook
- What to consider if you want to give someone a puppy or kitten for Christmas
Recommendation
Paris Hilton, Nicole Richie return for an 'Encore,' reminisce about 'The Simple Life'
Horoscopes Today, October 31, 2024
Romanchuk wins men’s wheelchair race at NYC Marathon, Scaroni wins women’s event
Chloë Grace Moretz Comes Out as Gay in Message on Voting
The Louvre will be renovated and the 'Mona Lisa' will have her own room
Is pumpkin good for dogs? What to know about whether your pup can eat the vegetable
Weather system in southern Caribbean expected to strengthen and head northward this week
Former Kentucky officer found guilty of violating Breonna Taylor's civil rights